Delivery & Return Policy

We deliver across Ontario, covering both residential and commercial addresses. Same-day delivery is available in select areas for orders placed before 2 PM local time.

Our standard delivery window is between 9 AM and 7 PM, Monday through Saturday. Sunday deliveries are offered in specific areas — availability can be checked during checkout. While we do our best to meet your requested delivery time, we cannot guarantee specific delivery windows.

Delivery fees vary depending on the destination and the type of delivery service selected. Express and same-day delivery options are available for an additional fee, which will be calculated at checkout.

Once your order has been successfully delivered, we will send you an email confirmation. For business addresses, please ensure someone is present to accept the delivery.

If we are unable to complete the delivery on the first attempt due to an incorrect address or the recipient being unavailable, we will contact you to arrange a redelivery. Please note that additional fees may apply for redelivery.

If there is no response upon delivery, our florist will attempt to call the recipient. If no response, the order will be left at the door. In cases of security concerns or inclement weather, the order will be returned to the shop and re-delivered the following business day.

Occasionally, certain flowers or containers may be unavailable due to seasonal variations. In such cases, we reserve the right to make substitutions of equal or greater value to ensure your arrangement is as beautiful as intended.

Due to the perishable nature of our products, returns are not accepted once an order has been delivered. However, if your arrangement arrives damaged or does not meet your expectations, please contact our customer service team within 24 hours of delivery.

We offer refunds or replacements for products that arrive damaged or do not meet quality expectations. To request a refund or replacement, please provide:

• Your order number
• A detailed description of the issue
• Photographs of the product (if possible)

We stand by the quality of our products. If you are not completely satisfied with your order, please let us know and we will do our best to resolve the issue.